Dailycsr.com – 18 May 2016 – Anchor Safety, the supplier of PPE, has come out with its latest report on “customer satisfaction survey”. According to the same, the company has witnessed “a stunning increase in its Net Promoter Score (NPS)”.
The customer satisfaction score of Anchor Safety showed an improvement, whereby it reached seventy points from its previous “26.39” within just one year’s period. The results are the proof of the fact that the customer experience at Anchor Safety is at par “with huge successful brands”.
Fourteen different areas wherein the company gives “service delivery” were scrutinised to measure its performance. The survey found out that whether it was the area of communication or that of “reliability” in stockholding, Anchor Safety had improved its performance in “every one of these areas”, whereby the respondents judged the improvement by forty five to seventy five percent.
The dramatic increment in Anchor Safety’s NPS marks a “widespread customer satisfaction” which was the result of successful completion in “new customer service initiatives”. In fact, the company has plans taking the customer service offers to a greater level, which it will be executing in the “coming months”.
References:
http://www.healthandsafetyatwork.com/
The customer satisfaction score of Anchor Safety showed an improvement, whereby it reached seventy points from its previous “26.39” within just one year’s period. The results are the proof of the fact that the customer experience at Anchor Safety is at par “with huge successful brands”.
Fourteen different areas wherein the company gives “service delivery” were scrutinised to measure its performance. The survey found out that whether it was the area of communication or that of “reliability” in stockholding, Anchor Safety had improved its performance in “every one of these areas”, whereby the respondents judged the improvement by forty five to seventy five percent.
The dramatic increment in Anchor Safety’s NPS marks a “widespread customer satisfaction” which was the result of successful completion in “new customer service initiatives”. In fact, the company has plans taking the customer service offers to a greater level, which it will be executing in the “coming months”.
References:
http://www.healthandsafetyatwork.com/