PSE&G Recognized for Outstanding Residential Customer Satisfaction
Public Service Electric & Gas (PSE&G), the largest utility provider in New Jersey, has been honored by J.D. Power as the highest-rated utility for residential customer satisfaction in both electric and gas services within the East Large Segment for 2024. This marks the second time PSE&G has received this distinguished dual recognition for its commitment to customer satisfaction.
Leading in Residential Electric Service
In the Residential Electric study, PSE&G secured the top position in the East Large Segment across all evaluated categories, including power quality and reliability, customer care, billing and payment, corporate citizenship, pricing, and communication.
This recognition highlights PSE&G’s continued focus on infrastructure investments, innovation, and a customer-centric approach to delivering safe, reliable, and cost-effective energy solutions.
Excellence in Residential Gas Service
PSE&G also achieved the highest ranking in residential gas customer satisfaction for the East Large region, excelling in key areas such as reliability, billing, and communication. This accolade reflects the company’s dedication to providing dependable and affordable natural gas services to its customers.
“These awards from J.D. Power are based on direct feedback from our residential customers and serve as a testament to our team’s unwavering commitment to service excellence,” said Dave Johnson, PSE&G’s Vice President of Customer Care and Chief Customer Officer. “Earning the top spot in both electric and gas customer satisfaction showcases the dedication and hard work of every PSE&G employee. Our goal is to build strong relationships with our customers and communities, ensuring we meet their energy needs while serving as a trusted energy advisor.”
A Legacy of Customer Commitment
This latest recognition follows PSE&G’s previous wins, including the top rankings for Residential and Business Electric Customer Satisfaction in 2023 and both Residential Gas and Electric Satisfaction in 2022 for the East Large region. These achievements reinforce the company’s ongoing leadership in the utility industry and its dedication to exceptional customer service.
“Proactive communication, such as outage notifications, infrastructure updates, and energy-saving tips, plays a crucial role in strengthening customer satisfaction,” said Mark Spalinger, Director of Utility Intelligence at J.D. Power.
Looking to the Future
PSE&G remains committed to enhancing the customer experience through ongoing investments in advanced technology, clean energy solutions, and infrastructure improvements. By prioritizing innovation and sustainability, the company aims to meet the evolving energy needs of its customers while shaping the future of the industry.
Public Service Electric & Gas (PSE&G), the largest utility provider in New Jersey, has been honored by J.D. Power as the highest-rated utility for residential customer satisfaction in both electric and gas services within the East Large Segment for 2024. This marks the second time PSE&G has received this distinguished dual recognition for its commitment to customer satisfaction.
Leading in Residential Electric Service
In the Residential Electric study, PSE&G secured the top position in the East Large Segment across all evaluated categories, including power quality and reliability, customer care, billing and payment, corporate citizenship, pricing, and communication.
This recognition highlights PSE&G’s continued focus on infrastructure investments, innovation, and a customer-centric approach to delivering safe, reliable, and cost-effective energy solutions.
Excellence in Residential Gas Service
PSE&G also achieved the highest ranking in residential gas customer satisfaction for the East Large region, excelling in key areas such as reliability, billing, and communication. This accolade reflects the company’s dedication to providing dependable and affordable natural gas services to its customers.
“These awards from J.D. Power are based on direct feedback from our residential customers and serve as a testament to our team’s unwavering commitment to service excellence,” said Dave Johnson, PSE&G’s Vice President of Customer Care and Chief Customer Officer. “Earning the top spot in both electric and gas customer satisfaction showcases the dedication and hard work of every PSE&G employee. Our goal is to build strong relationships with our customers and communities, ensuring we meet their energy needs while serving as a trusted energy advisor.”
A Legacy of Customer Commitment
This latest recognition follows PSE&G’s previous wins, including the top rankings for Residential and Business Electric Customer Satisfaction in 2023 and both Residential Gas and Electric Satisfaction in 2022 for the East Large region. These achievements reinforce the company’s ongoing leadership in the utility industry and its dedication to exceptional customer service.
“Proactive communication, such as outage notifications, infrastructure updates, and energy-saving tips, plays a crucial role in strengthening customer satisfaction,” said Mark Spalinger, Director of Utility Intelligence at J.D. Power.
Looking to the Future
PSE&G remains committed to enhancing the customer experience through ongoing investments in advanced technology, clean energy solutions, and infrastructure improvements. By prioritizing innovation and sustainability, the company aims to meet the evolving energy needs of its customers while shaping the future of the industry.