Southern California Fire Support: T-Mobile Relief, Connectivity & Resources for Affected Areas
If you are a customer affected by the Southern California fires, we are here for you and ready to offer support.
- T-Mobile, Metro by T-Mobile, and Assurance Wireless customers in affected areas who do not already have unlimited talk, text, and data will be provided with these services. Additionally, we have increased data allowances for Mint and Ultra Mobile customers. More information is provided below.
- T-Mobile's Starlink Direct-to-Cellular service is now available in impacted Southern California areas, allowing basic texting, including to 911, and delivering emergency wireless alerts.
- Free relief supplies, Wi-Fi, charging stations, and more are available at select stores and locations as conditions permit. These services are open to the public. Current locations include:
- T-Mobile Fremont & Huntington retail store: 1318 Huntington Dr., South Pasadena, CA 91030
- Malibu Pavilions: 29211 Heathercliff Rd., Malibu, CA 90265
- Malibu Bluffs Park: 24250 Pacific Coast Hwy., Malibu, CA 90265
- Malibu Equestrian Park (10AM-4PM PT on 1/13): 6225 Merritt Drive, Malibu, CA 90265
- Other locations may change daily, see below for updates.
- Some stores may be temporarily closed or have adjusted hours. Please check our store locator for the latest updates.
- We are regularly updating our newsroom with the most current information—please see below.
Update: January 13, 2025
Network and First Responder Support Updates
As wildfires persist, our teams are working to restore critical connectivity where possible. Here’s the latest:
Network and First Responder Support Updates
As wildfires persist, our teams are working to restore critical connectivity where possible. Here’s the latest:
- We continue deploying heavy-duty mobile equipment, including Satellite Cell on Light Trucks (SatCOLTs) and Satellite Cell on Wheels (SatCOWs) to support first responders and communities in areas such as:
- Pacific Palisades (Los Angeles Fire Department Station 23 and Station 69)
- Multiple locations along the Pacific Coast Highway near Las Floras and Topanga Beach
- Several sites in Altadena (Loma Alta Park, East Altadena Dr., and Lake Ave.)
- Our teams are also deploying generators, VSATs (portable satellite solutions), and microwave equipment to restore connectivity where local fiber and permanent generators were damaged by the fires.
- To ensure first responders have fast and reliable communication, we’ve activated T-Priority and Wireless Priority Service on devices and eSIMs, allowing them to receive consistent 5G speeds and priority during high traffic periods.
- Wi-Fi routers are being set up at multiple locations to provide high-speed data, including:
- Incident Command Posts at Zuma Beach and The Rose Bowl, supporting various emergency services
- Pasadena City Hall and Pasadena Unified School District (PUSD)
- Community lifelines, including local grocery stores
Community Support Update
Members of the community are welcome to visit the following locations for free Wi-Fi and device charging, available 24/7. Please check for updates as locations may change:
Members of the community are welcome to visit the following locations for free Wi-Fi and device charging, available 24/7. Please check for updates as locations may change:
- T-Mobile Fremont & Huntington retail store: 1318 Huntington Dr., South Pasadena, CA 91030
- Malibu Pavilions: 29211 Heathercliff Rd., Malibu, CA 90265
- Malibu Bluffs Park: 24250 Pacific Coast Hwy., Malibu, CA 90265
Today, we are offering charging, Wi-Fi, and distributing charging supplies as needed at: - Malibu Equestrian Park (10AM-4PM PT): 6225 Merritt Drive, Malibu, CA 90265
We are also continuing to support the American Red Cross and other organizations with Wi-Fi and charging resources.
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